Application Support Services

Application Support Services

We are respected player in the Application Support Services segment and aim to constantly deliver value in achieving the business goals of our clients. Helpdesk models are designed so as to meet the needs of individual customers for successful outsourcing outcome.

This includes:

Multi-layered Support Solutions: Voice / Email / Chat / Web

Enabling Tools: CRM, Knowledge-base, Remote monitoring

Remote Tools : LogMeIn, BOMGAR, TeamViewer

Industry : Telecom


Level 1 Support

  • • Functional Usage Support
  • • Provisioning / Installation / Configuration
  • • Email / Chat / Web support services

Level 2 Support

  • Line fault troubleshooting
  • Line fault repair (Coordination with field service team)
  • Email / Chat / Web support services

Consumer Hardware

  • Installation / Configuration Support
  • Consumer Hardware / Product Support Services
  • Product Registration / Activation
  • Functional Usage Support Services
  • Troubleshooting
  • Engineer dispatch
  • RMA/Warranty/Support

IT Software Support

  • Troubleshooting – L1/L2
  • Functional Usage Support Services – L1
  • I-M-A-C: Install, Move, Add, Change Support – L1/L2
  • Repair / Upgrade Issues
  • Engineer dispatch
  • System & Account Management – L1/L2
  • Warranty/ Post Warrant/ RMA support
  • AMC/ Cross/ Up selling of warranty and Spares/li>

Contact us today to find out how Prime Potential Informatics can enable your
business to achieve process efficiencies and accelerated growth.