Back Office Business Process Outsourcing (BPO) Services
Banks & Financial Institutions face a challenging & dynamic environment with greater competition from specialized FinTech firms, pressure on interest margins in a low interest rate market and increasing regulatory requirements. All of this at a time when consumer behavior is changing & traditional banking models & practices are no longer sufficient to meet the ever-increasing consumer demands..
Prime Potential Informatics, offerings to Banks & Financial Services providers are designed to specifically meet each client’s needs. Our services are focused on adding long-term value to our clients, helping them deliver quality service across various channels..
Prime Potential Informatics, provides services in form of contact centres across various locations and covering multiple local and international languages. Customer contact centres used advanced IVR technologies which provides customer identifications, IVR based e-commerce solutions integrated with payment gateways etc. Contact centre solutions also provide integrated call centre management, e-mail management and automated chat management..
Key features of Solutions include:
- IVR Systems
- Mobile Support
- E-Mail Support
- CRM Enabled
- Automated Chat Support
- Integrated Channel Management