Telecommunication
Prime Potential Informatics outsourcing solutions help telecom companies manage cost pressures, gain access to specialized resources, optimize existing investments and establish a flexible strategy to retain and acquire more customers.. .
Tele-communication companies around the world are adopting telecommunications outsourcing or leveraging business process outsourcing (BPO) as a winning strategy to reduce cost. Telecom companies outsource various functions of the business from call center outsourcing to billing operations to Finance and Accounting outsourcing. .
Our team of experts works as an extension to the client’s enterprise and helps companies unlock the potential of their value chain. Our services comprise a range of BPO services such as call center .
Our Services Includes:
- Customer Acquisition
- Order Entry
- Order Fulfillment
- Contract Management
- Lead Generation
- Outbound Sales
- Sales Analytics
- Cross-selling and Up-selling Analytics
Operations and CRM
- Billing Support
- Inbound Contact Centre
- Logging and Monitoring Service Requests
- Churn Analysis and Support
- Usage Analytics
- CRM Analytics
- Collection Analytics
- Web Correspondence
- Network Utilization Reporting and Analytics
Sales and Contracts Administration
- Inside Sales
- Pricing and Contract Preparation
- Sales Order Taking
- Ordering Support
- Inbound Contact Center
- Technical Support
Order Provisioning and Order Management
- New product and services, service delivery process creation
- Technical Validation and Support
- Billing
- Data Management (Forms, Administrations)