Telecommunication

Telecommunication

Prime Potential Informatics outsourcing solutions help telecom companies manage cost pressures, gain access to specialized resources, optimize existing investments and establish a flexible strategy to retain and acquire more customers.. .

Tele-communication companies around the world are adopting telecommunications outsourcing or leveraging business process outsourcing (BPO) as a winning strategy to reduce cost. Telecom companies outsource various functions of the business from call center outsourcing to billing operations to Finance and Accounting outsourcing. .

Our team of experts works as an extension to the client’s enterprise and helps companies unlock the potential of their value chain. Our services comprise a range of BPO services such as call center .


Our Services Includes:
  • Customer Acquisition
  • Order Entry
  • Order Fulfillment
  • Contract Management
  • Lead Generation
  • Outbound Sales
  • Sales Analytics
  • Cross-selling and Up-selling Analytics
Operations and CRM
  • Billing Support
  • Inbound Contact Centre
  • Logging and Monitoring Service Requests
  • Churn Analysis and Support
  • Usage Analytics
  • CRM Analytics
  • Collection Analytics
  • Web Correspondence
  • Network Utilization Reporting and Analytics
Sales and Contracts Administration
  • Inside Sales
  • Pricing and Contract Preparation
  • Sales Order Taking
  • Ordering Support
  • Inbound Contact Center
  • Technical Support
Order Provisioning and Order Management
  • New product and services, service delivery process creation
  • Technical Validation and Support
  • Billing
  • Data Management (Forms, Administrations)

Contact us today to find out how Prime Potential Informatics can enable your
business to achieve process efficiencies and accelerated growth.